Mobile / Casino
This page sets out how olinpus handles policy obligations, what your rights are under this framework, and where those rights apply — all subject to local law and eligible regions. Read through each section before you start using your account, so you know exactly where you stand.
Access to olinpus and every service connected to your account is conditional on the laws and regulations of the region where you access it. We do not make blanket availability claims — whether you can open an account, complete a transaction using GoPay or ShopeePay, or access game content depends on what local law permits in your eligible region. Where local law does not permit a service, that service is not available to you through this platform. When you create an account and use it, you are agreeing to operate within the policy terms we publish here. Those terms cover how we handle the data your account generates, how we store records of your activity, and the steps you can take if something on your account does not look right. Policy terms can be updated; the version shown on this page at the time you access it is the version in effect. We do not apply changes retroactively to completed transactions, but changes take effect for ongoing account use from the date of publication. If you use GoPay or ShopeePay to fund your account, the transaction record in your e-wallet is governed by that provider's terms alongside ours.
GoPay transactions processed through your account are subject to both olinpus policy terms and GoPay's own service conditions.
ShopeePay deposits and withdrawals linked to your account follow ShopeePay's e-wallet rules as well as the terms set out here.
DANA wallet activity connected to olinpus is recorded in your account history and subject to the same retention rules that apply to all transactions.
OVO transfers appear in your account ledger. Any dispute about an OVO-linked transaction should be raised with both OVO and our support team.
Not every aspect of your experience with olinpus falls under a single policy document. The table below separates what this legal framework directly covers from what sits outside it, so you are clear on where to direct any question or concern.
Your ability to open, use and close an account on olinpus is covered by this policy. Access conditions depend on local law in your region — we do not override regional eligibility requirements.
Deposits and withdrawals processed through your account — including those made via GoPay, ShopeePay, DANA or OVO — fall within the scope of this policy for record-keeping and dispute purposes.
Game content from studios such as PG Soft, Spadegaming and CQ9 is supplied under separate content agreements. This policy covers how your interactions with that content are recorded, not the content itself.
External services — your e-wallet provider, your mobile network, any third-party identity verification step — are governed by those providers' own terms. Our policy does not extend to their systems or their data handling.
Your account on olinpus comes with a set of practical actions you can take at any time. The most immediate is reviewing your own activity: your account dashboard shows a running record of sessions, transactions and any status changes to your account. If something does not match what you remember — a transaction amount, a payment method listed, a name or contact detail — you have the right to raise a correction request. We review those requests and update the record if a verifiable error is found. Where the issue involves a GoPay or ShopeePay transaction, we may ask you to cross-reference the record in your e-wallet as part of the review. You can also submit a policy question at any time through our support channel; you do not need to wait for an error to occur. Requests for account data held by us, and requests to close your account, are handled through the same support contact path described in the section below.
Your transaction history, session log and account details are visible after login on your account dashboard. Check there first before raising a query.
If a name, contact address or linked payment method is wrong, submit a correction request through support. We verify the change against the information you provided at registration.
Any question about how we handle your data or apply these terms can be directed to our support team. We do not require a formal dispute before answering a policy question.
Account closure requests are processed through support. Outstanding wallet balances are handled according to the withdrawal steps shown in your account before the closure is confirmed.
If you have a question about your rights under this policy, a transaction dispute involving GoPay or ShopeePay, or a request to review your account data, our support team handles those through the channels listed here. Policy-specific queries are routed to the team member who handles account and legal matters.
Open the live chat widget from any page on olinpus while logged in. For policy and account questions, select the account support option from the chat menu.
Send policy questions, correction requests or account-closure requests to our support email. Include your registered account name and the specific policy section your question relates to.
Your dashboard is the first place to check for records, current account status and any notifications about policy updates that affect your account directly.
Policy compliance on our side covers four practical areas: the data we hold about your account, the cookies we use when you browse the site, the security controls on your account itself, and how long we keep records after your account is closed. We hold the account data you provided at registration — name, contact details, linked payment methods — and the activity records your account generates. Cookies on the site are used for session continuity and basic analytics; you can adjust cookie settings through your browser at any time. For account security, we rely on the login credentials you set and any verification steps shown in your account settings. We do not publish a fixed retention period here because retention depends on legal requirements in your region and the nature of the record; specific retention details can be requested through support.
Registration details, transaction records and session logs. The current state of your data is visible in your account dashboard after login; a full export request can be submitted through support.
Cookies support session continuity when you navigate the lobby or switch between your phone and a browser. Adjust preferences through your browser settings at any time.
Login credentials and any verification steps shown in your account settings are the controls in place. Do not share your login details; contact support immediately if you suspect unauthorised access.
How long we keep your records depends on local legal requirements. To ask about the records held on your account or to request deletion, contact support through the live chat or email channel.
These are the questions we see most often about the terms on this page. If yours is not here, contact our support team directly.
Yes. Any transaction processed through your olinpus account — including GoPay and ShopeePay deposits — is covered by this policy for record-keeping and dispute purposes. The e-wallet provider's own terms also apply to the payment side of that transaction.
Your account dashboard shows your transaction history, session log and current account details after login. For a full export of data held on your account, submit a request through our support team via live chat or email.
Check the record in your account dashboard first, then cross-reference it in your GoPay, ShopeePay, DANA or OVO app if the transaction involved one of those wallets. If the discrepancy remains, raise a correction request with our support team and include your transaction reference.
Contact support through live chat or email and ask for account closure. Any remaining wallet balance is handled through the withdrawal steps shown in your account before closure is confirmed. We do not close accounts instantly if a balance remains; the steps are shown in your account at the time of the request.
Policy updates are published on this page. We do not apply changes retroactively to completed transactions. For ongoing account use, the version shown here at the time you access it is in effect. Significant changes that affect account rights are notified through your account dashboard.
Access depends on local law and is available only where local law permits. We do not make blanket availability claims for any region. Check the eligibility information shown during account registration for the current access status applicable to your location.