olinpus Privacy Policy: How We Handle Your Account Data
This page explains exactly what data olinpus collects when you access the lobby, make a transaction through GoPay, ShopeePay or DANA, and interact with your account — and what rights you hold over that information. Availability of our services depends on local law and is limited to eligible regions in Indonesia.
Account data handled with care
GoPay, ShopeePay & DANA transactions covered
Your rights are real and actionable
Indonesia-eligible regions only
POLICY SCOPE & BASIS
What This Policy Covers and How It Applies
When you open an account on olinpus, we collect the details you submit during registration — your contact information, login credentials and device identifiers. When you add a payment method like GoPay, ShopeePay or DANA, we record the transaction reference and wallet type so your account wallet stays accurate and your transaction history is traceable by you at any time. We also collect session data — the pages you visit inside the lobby, the game categories you open, and your device type. This helps us keep the lobby loading clean for returning sessions, particularly on mobile. We do not sell this session data to third parties for advertising. Data retention follows the minimum period required for account integrity and any applicable local regulatory obligation in Indonesia. Once that period ends, records are removed or anonymised. If you close your account, we will retain only what local law requires us to keep and nothing more. The current state of your stored data is accessible by raising a request through our support channel — the process is described in the Rights section below.
GoPay
Transaction references and wallet type recorded at point of deposit or withdrawal — visible in your account transaction history after login.
ShopeePay
ShopeePay payment events are logged against your account wallet record. No card or bank detail is stored by olinpus directly.
DANA
DANA transfer references are matched to your account balance update. You can cross-check this in your DANA statement and your olinpus wallet page.
Session Data
Device type, lobby pages visited and game categories opened are logged to maintain your session continuity across switches between mobile browser and desktop.
INSIDE VS OUTSIDE
Where This Policy Applies — and Where It Stops
Not everything connected to your olinpus session falls under this policy. Understanding the boundaries helps you know which entity to contact when a question arises about your data. Account access, your wallet transactions and what you do inside the lobby are fully within this policy's scope. Third-party services — your GoPay or ShopeePay app, your mobile network, or external links — operate under their own privacy terms, and we are not responsible for how they handle data on their side.
Account Access
Login events, session tokens and device-recognition data generated when you sign in to olinpus are covered by this policy. You can request a summary of stored login records through the support channel.
Transactions
Deposit and withdrawal events processed through GoPay, ShopeePay or DANA are logged on our side against your account. The e-wallet provider's own record of the same event is governed by their terms, not ours.
Site Content Interaction
Game category visits, lobby navigation paths and device-type data collected while you browse inside olinpus fall within this policy and are used only to maintain your session and improve lobby loading.
Third-Party Services
Links to external platforms, your GoPay or ShopeePay app, and any payment gateway interface are outside this policy's scope. Review the relevant provider's privacy terms for how your data is handled on their end.
WHAT YOU CAN DO
Your Practical Rights Under This Policy
Holding an account on olinpus means you have real, exercisable rights over your own data — not just a statement that those rights exist. You can ask us what data we hold against your account, request a correction if something is recorded inaccurately, and ask for records to be removed where local law permits it. Each of these requests is handled through the same support channel you would use for any account query. For corrections to your registered contact details or payment wallet associations, the fastest route is your account settings page — the fields and verification steps are shown there after login. For anything you cannot edit directly, or if you want a full summary of what we hold, raise a request with support and we will respond with a clear answer. We do not require a reason for a data-access request; you simply need to verify your account identity using the method shown in the support flow.
Review Your Records
Request a summary of the data olinpus holds against your account — transaction references, login history, wallet associations — by contacting support and verifying your identity through the method shown in the request flow.
Correct Account Details
Contact information, registered e-wallet labels and other editable fields are available in your account settings after login. For changes that require verification, follow the steps shown in the account page.
Raise a Data Question
If you are unsure why a specific piece of data is stored, or how long it will be retained, contact support with your account ID and a description of the data in question. We will explain the basis and the retention period.
Request Data Removal
Where local law in Indonesia permits it, you can ask for stored data to be erased after account closure. We retain only what applicable regulations require and will confirm what remains after processing your request.
REACH OUR TEAM
How to Contact Us About This Policy
If you have a question about your data, a correction to request, or a privacy matter that needs a direct answer, these are the channels to use. Have your account ID ready — it speeds up identity verification and means we can respond to the right account record without delay.
Live Chat
Start a live chat session from the account page after login. For privacy-related queries, select the account and data category when prompted so the request is routed to the right team.
Email Support
Send your data request or correction notice to our support email address listed on the contact page. Include your registered account ID and the specific data point your query relates to.
Account Settings
For direct edits — contact details, linked e-wallet labels, notification preferences — go to your account settings after login. The fields and required verification steps are shown there.
DATA HANDLING PRACTICE
How olinpus Manages Data Day to Day
Data handling on this platform is not a single point-in-time decision — it is built into how your account functions. From the moment you log in to when a GoPay or ShopeePay transaction posts to your wallet, each data event follows a consistent process: recorded, tied to your account, and retained only for as long as required.
Cookies and Session Tokens
We use session cookies to keep your lobby state stable across page loads and device switches. You can clear these through your browser at any time; doing so will end your current session and require a new login.
Account Security
Login credentials are stored using one-way encryption. We do not have access to your password in plain text. If you suspect unauthorised access to your account, use the password reset flow shown on the login page immediately.
Retention and Removal
We keep account and transaction data for the minimum period required by applicable regulations in Indonesia. After that period, data is either removed or anonymised. Account closure requests are handled through support.
Policy Changes
When this policy is updated, the revised version is published on this page with a note indicating it has changed. Continued use of your account after a policy update means you have seen the revised terms — we recommend checking this page periodically.
POLICY QUESTIONS ANSWERED
Common Questions About Your Privacy on olinpus
These are the questions we hear most often about how data is handled. If your specific question is not here, the support channel is the fastest route to a direct answer — have your account ID ready when you reach out.
What data does olinpus collect when I make a GoPay deposit?
We log the transaction reference, the wallet type (GoPay), the amount, and the timestamp. We do not store your full GoPay credentials or linked bank details. The transaction appears in your account wallet history after login, and the same event is recorded in your GoPay statement.
Can I see all the data olinpus holds about my account?
Yes. Contact support through live chat or email with your account ID and request a data summary. We will verify your identity using the method shown in the request flow and then provide a clear account of what is stored against your profile.
How long is my account and transaction data kept after I close my account?
After closure, we retain only what applicable local regulations in Indonesia require us to keep. Everything else is removed or anonymised. If you want to know the specific retention period for a type of record, raise the question with support before closing your account.
Does olinpus share my data with third parties?
We do not sell your data. Transaction data is shared only with the payment processor handling that specific event — for example, the GoPay or ShopeePay gateway. Session and lobby-behaviour data is not shared with advertising networks. Any data sharing required by Indonesian law or regulation is handled as required.
How do I correct a detail on my account that was entered incorrectly?
Go to your account settings page after login — editable fields and the verification steps for each change are shown there. For fields that cannot be changed directly, contact support with your account ID and the correct information, and we will process the correction after identity verification.
What happens to my ShopeePay transaction data if I close my account?
The transaction references we hold are retained for the minimum period required by local regulation, then removed or anonymised. Your ShopeePay app maintains its own record independently — that record is governed by ShopeePay's own privacy terms, not this policy.
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