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This page covers every money operation your olinpus account supports — adding funds, requesting a withdrawal, and keeping your account verified so transactions go through without delays. Local e-wallets are the foundation here: GoPay, ShopeePay, DANA, and OVO are all available as deposit and withdrawal routes, subject to local law and eligible regions.
Before you move any funds, it helps to know what we have in place to keep your account and wallet safe. These four areas cover the protections that matter most to your banking experience on olinpus.
Always access olinpus through the address olinpus. We do not operate mirror addresses or ask for your login credentials through third-party links. If a page looks different from what you normally see, close it and return via the direct address before entering any account details.
We match the name on your account against the wallet or bank details you submit for withdrawal. This step protects your funds from being redirected. If the name does not match, your withdrawal request will be held until the correct documents are uploaded through the Verification section in your account.
Each withdrawal destination — GoPay, ShopeePay, DANA, OVO — must belong to you. We do not release funds to an e-wallet registered under another name. You can confirm or update your linked wallet number from the Payment Details section inside your account settings before you request a withdrawal.
If a deposit does not reflect in your balance or a withdrawal is delayed, contact our Indonesia support team through the live chat or help channel shown at the bottom of every page. Keep your transaction reference number ready — support will use it to trace the transfer status and update your account record.
Adding money to your olinpus balance is a straightforward process through the Cashier page, which becomes accessible immediately after you log in. We support GoPay, ShopeePay, DANA, and OVO as e-wallet deposit channels, and Bank Transfer is also listed for accounts where that route has been activated.
Log in to olinpus and select the Cashier or Deposit option from your account menu. This page lists every active deposit method available to your account at this moment.
Select GoPay, ShopeePay, DANA, OVO, or Bank Transfer from the method list. The minimum deposit amount for the method you pick is shown on the same screen — check it before you continue.
Type in the amount you want to add, then follow the on-screen fields to complete the transfer through your chosen e-wallet app or bank portal. Double-check the destination details match what is shown on the Cashier page.
Once your e-wallet or bank confirms the transfer on their end, the amount is added to your olinpus account balance. Check the Account History tab if you want to see the transaction reference and status.
When you want to move funds out of your olinpus balance, the withdrawal process starts from the same Cashier page you use for deposits. The available withdrawal channels — GoPay, ShopeePay, DANA, OVO, and Bank Transfer where active — are listed there, each showing the minimum withdrawal amount for your account. Before submitting, confirm that the wallet number or bank account saved under your Payment Details matches what you intend to receive the funds on. A mismatch between your account name and the destination wallet name will trigger a hold, and our support team will contact you to resolve it.
After logging in, go to the Cashier section and choose the Withdraw tab. You will see the methods available for your account and the minimum amount per channel displayed clearly on that screen.
Pick the e-wallet — GoPay, ShopeePay, DANA, or OVO — or bank account where you want the funds to arrive. Make sure this destination is already saved and verified under your Payment Details before you proceed.
Type the amount, then follow any additional verification steps your account requires at that point — these are shown on screen and depend on your current verification status. Submit once all fields are complete.
Your withdrawal request appears immediately in the Account History tab with a reference number. Use that number if you contact support for an update on any delay.
Account verification is the step we use to confirm that your identity and your linked e-wallet belong to the same person. It is not a barrier — it is what ensures your withdrawal actually reaches you and not someone else. Until verification is complete, withdrawal requests may be held at the review stage. The documents we check are standard: a government-issued ID and confirmation that your registered e-wallet number matches the name on your account. You upload these through the Verification section inside your account settings.
Log in and navigate to Account Settings, then open the Verification tab. The page lists exactly which documents are outstanding for your account and shows your current verification status.
Upload a clear image of your government-issued identity document as requested. The name on that document must match the name registered on your olinpus account — any mismatch will be flagged for manual review.
Make sure the GoPay, DANA, OVO, or ShopeePay number saved in your Payment Details section belongs to an account registered in your name. Wallet ownership is checked as part of the verification process.
After submission, the Verification tab reflects the review status. Approved accounts see their full withdrawal options in the Cashier page. Contact support via live chat if a status has not changed after a reasonable period.
The payment channels below are what you will find listed in your Cashier page after login, subject to availability in your region and local law. Each method is shown with its current minimum amount and status at the time you access your account — the display there is what matters, not a fixed number here.
Deposit and withdrawal via GoPay e-wallet. Available where local law permits.
Fund your account or withdraw using ShopeePay. Confirm wallet ownership before submitting.
DANA transfers for deposits and withdrawals. Name on DANA account must match your olinpus registration.
OVO is supported as both a deposit and withdrawal channel. Keep your OVO number updated in Payment Details.
Bank Transfer is available for accounts where this channel has been activated. Check the Cashier page for current status on your account.
Every deposit and withdrawal you submit is logged in the Account History tab inside your olinpus dashboard. When you need to reconcile a GoPay or DANA transfer with your account balance, the four details below are the ones to check. Keeping a screenshot of your e-wallet confirmation alongside the reference number from your account history gives you everything support needs to locate any transaction quickly.
Every deposit and withdrawal generates a unique reference number shown in your Account History. Copy this number from the history tab — it is what our support team uses to locate the exact transfer if you need to raise a query about it.
Each entry in your Account History carries a status label: Pending, Processing, Completed, or Declined. If a deposit shows Pending for longer than you expect, check your e-wallet app to confirm the transfer was sent, then contact support with the reference number.
The Account History tab is accessible from your main account menu after login on olinpus. It lists every transaction in date order and can be filtered by type — deposit or withdrawal — so you can find a specific transfer without scrolling through everything.
Save the e-wallet or bank confirmation screen that shows the transfer amount, destination, and timestamp. Pair it with the reference number from your Account History. Both pieces of evidence are needed if a transaction requires manual investigation by our support team.
The questions below cover what most people ask when they are setting up deposits, requesting withdrawals, or working through verification on olinpus. If something is not answered here, the live chat support channel at the bottom of every page is the direct route to our Indonesia support team.
GoPay, ShopeePay, DANA, and OVO are all available as deposit channels, along with Bank Transfer where active on your account. The full list with current minimum amounts is shown in the Cashier section after you log in, and availability depends on your region and local law.
Minimum deposit amounts vary by payment method and can change over time. We display the current minimum for each channel directly on the Cashier page inside your account — those figures are live and reflect the actual limit that applies to your account right now. Do not rely on a number from an external source.
The most common reason is a name mismatch between your olinpus account and the destination e-wallet or bank account. A hold can also occur if your identity verification is incomplete. Check the Verification tab in your account settings, then contact live chat support with your transaction reference number if the issue persists.
Go to Account Settings and open the Verification tab. Upload the government-issued ID requested there, and confirm that your linked e-wallet — GoPay, DANA, OVO, or ShopeePay — is registered in the same name as your olinpus account. The tab shows your current status and updates once our team has reviewed your submission.
First, check your GoPay transaction history to confirm the transfer was completed on their side. Then open the Account History tab in your olinpus account and look for the deposit entry and its status label. If the status shows Pending for an extended period, contact our support team via live chat and share the reference number and your GoPay confirmation screenshot.
The withdrawal destination must be an e-wallet or bank account registered in your own name. You can update your saved payment details in the Payment Details section of your account settings before submitting a withdrawal request. The method you used to deposit does not have to match the one you withdraw to, as long as the account belongs to you.