Mobile / Casino
These terms govern how your olinpus account works — from how you access the lobby on your phone to how transactions via GoPay and ShopeePay are recorded and settled. Read through each section so you know exactly what applies to your account before you start.
By creating and using an olinpus account, you agree to the terms set out on this page. These terms apply to all activity on your account — browsing the lobby, placing bets, depositing funds through GoPay or ShopeePay, and interacting with any content hosted on olinpus. Availability of services depends on local law and is accessible only in eligible regions where applicable law permits. We reserve the right to update these terms when operational or regulatory changes require it. The current version is always shown on this page, and continued use of your account after an update means you have accepted the revised terms. If a specific section of these terms conflicts with a more detailed policy page — for example, our privacy or payment policy — the more specific page takes precedence for that subject. For account holders using local e-wallet rails such as GoPay or ShopeePay, transaction terms are governed jointly by these terms and the respective wallet provider's own conditions. We do not override those provider conditions; we ask that you review both. Questions about any clause here can be sent to our support team through the contact paths listed below.
Transactions made through GoPay are recorded in your account wallet and governed by both these terms and GoPay's own service conditions.
ShopeePay deposits and withdrawals follow the same dual-governance model — olinpus records the transaction, ShopeePay handles the rail.
Your account wallet balance reflects confirmed transactions only. Pending amounts are shown separately until the payment rail confirms completion.
Not every action on your device is governed by a single document. This section clarifies which parts of your olinpus experience these terms directly control, and which are handled by separate providers or policies. Knowing the boundary helps you find the right place to raise a question when something needs attention.
Your login credentials, session security, and account-level permissions are fully within the scope of these terms. Any change to access — including temporary suspension — is handled under the conditions described here.
Deposits and withdrawals initiated through GoPay or ShopeePay are partly in scope here and partly governed by the respective payment provider. We record and display the transaction; the rail settlement is the provider's responsibility.
Game content supplied by studios such as Spadegaming, PG Soft and Microgaming carries its own provider terms. Our terms set how you access that content; the studio terms govern its mechanics and availability.
Links or integrations to external services — including wallet apps, identity verification services, or any external URL — are not covered by these terms. We are not liable for those services' policies or availability.
These terms are not one-sided. You have practical steps available to you at any point — reviewing your transaction history, correcting account details that were entered incorrectly, and raising a formal question if something on your account does not match what these terms describe. Your account dashboard, accessible after login, shows your current balance, recent transaction records, and the wallet methods connected to your account. If a detail there is wrong, you can submit a correction request through our support channel rather than waiting for it to resolve on its own. For disputes about a specific transaction — whether that originated from a GoPay deposit or a ShopeePay withdrawal — include the transaction reference shown in your account history when you write to us. That reference cuts the resolution time considerably. We aim to acknowledge every formal query and direct it to the right team.
Your full transaction history is available in your account dashboard after login. Each entry shows the payment method used, the amount, and the status at time of viewing.
If your registered name, contact detail or linked wallet is incorrect, submit a correction request via our support channel with the relevant verification detail your account shows.
For any clause in these terms you want clarified, write to us through the contact paths on this page. Reference the specific section so we can give you a direct answer rather than a general one.
Account access issues, transaction discrepancies and policy questions all go through the same support route. Open the support page from your account menu to find the current contact options available to you.
If a clause here raises a question or something on your account does not match what these terms describe, our support team is the right first stop. Use the contact path that suits how quickly you need a response — live chat for urgent account access issues, email for formal written queries about specific clauses, and the in-app help menu for transaction-level questions tied to GoPay or ShopeePay records.
Open the chat window from your account dashboard for account access questions or urgent transaction queries. Reference your account ID so the team can pull up your records immediately.
Send formal questions about specific clauses in these terms to our support email. Include the section number and your registered account email so we can respond with a direct, traceable answer.
For GoPay and ShopeePay transaction queries, the in-app help menu links directly to your recent transaction records and lets you flag a specific entry for review without leaving the account screen.
Account security and data handling under these terms follow a consistent set of practices that you can verify through your account settings. Cookies used on olinpus are limited to session management and basic analytics; you can review the active cookie categories in the cookie settings panel accessible from the site footer. Account data — including your registered wallet details for GoPay or ShopeePay — is retained for as long as your account is active and for the period required by applicable regulations after closure. We do not share your account data with studios such as JDB, CQ9 or Bigtime Gaming; those providers receive only the session data needed to load game content. If you want to know what data we hold, or if you want to request a change, contact us through the support paths on this page with your account reference.
Session and analytics cookies are active on olinpus. The current list of cookie categories and their purposes is shown in the cookie settings panel in the site footer — check there to see what is active on your session.
Your account data is kept while your account is open and for the regulatory retention period after closure. The exact period depends on applicable local law; we do not retain data beyond what that requires.
GoPay and ShopeePay wallet references linked to your account are stored securely for transaction reconciliation. We do not use these references for any purpose outside your account history.
To request a correction or deletion of account data, write to our support team with your account reference and the specific detail you want changed. We direct these requests to the right team and confirm the outcome in writing.
These questions come up regularly when account holders review the terms for the first time. Each answer points to the specific part of these terms or your account that gives you the most direct answer.
Yes, partially. olinpus terms govern how transactions are recorded and shown in your account wallet. The settlement and processing side of any GoPay or ShopeePay transaction is also governed by that provider's own service conditions — both sets of terms apply at the same time.
The version shown on this page is always the current one. We notify account holders of material changes through the contact method registered to their account. Continuing to use your account after a change is posted means you have accepted the updated version.
Write to our support team via email, referencing the specific clause number. We will review the query and respond with the operational or regulatory reason for that clause. If the clause can be clarified further, we will update the wording on this page accordingly.
Yes. Our terms cover how you access game content through your account. The mechanics, prize structures and availability of titles from studios such as PG Soft and Spadegaming are governed by those studios' own terms. Both sets apply when you load a title from the lobby.
Yes. Send a data request to our support team with your registered account email and account ID. We will confirm what information we hold and the format we can provide it in, in line with applicable data regulations for your eligible region.
After closure, your data is retained for the period required by applicable local regulations and then removed. The exact retention period depends on local law in your eligible region. Contact support before closing if you want a record of your transaction history first.